Frequently Asked Questions
Everything you need to know about your Hancock Seed fashion experience.
What is the standard shipping timeframe for orders?
We typically process and ship orders within 1-2 business days. Depending on your location, standard shipping usually takes 3-7 business days to arrive.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn apparel with original tags attached. Simply visit our online return portal to print a prepaid shipping label.
Are your clothing materials sustainably sourced?
Yes, Hancock Seed is committed to ethical fashion. We prioritize organic cotton and recycled fabrics across our seasonal collections to minimize our environmental footprint.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we ship to customers within the United States and Canada. We are working on expanding our logistics to reach more international destinations soon.